Privacy Policy

At Stamp and Badge, we are committed to protecting your privacy and ensuring that your personal information is processed in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us through our website, services, and other interactions.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and physical address when you place an order or contact us.
  • Billing Information: Such as payment details (e.g., credit card information) necessary to process transactions.
  • Order Information: Details about the products you have purchased, including any customisation requests.
  • Website Usage Data: Non-personal information such as browser type, IP address, and interaction with our website, which helps us improve our services.

2. How We Use Your Information

Your personal information is collected and used for the following purposes:

  • Processing Orders: To fulfil your orders, provide product customisations, and manage payments.
  • Communication: To communicate with you regarding your orders, respond to inquiries, or provide updates on your order status.
  • Marketing: With your consent, we may use your contact information to send promotional materials, special offers, and updates about our products and services. You may opt out of receiving marketing communications at any time.
  • Improvement of Services: To improve our website, products, and services based on customer preferences and feedback.
  • Legal Compliance: To comply with legal obligations and protect our business from fraud or other security threats.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate physical, electronic, and managerial safeguards to protect your data from unauthorised access, disclosure, or misuse. Some of the measures include:

  • Encryption: We use encryption protocols to secure your payment information during transactions.
  • Access Control: Only authorised personnel have access to personal information, and they are required to handle it with confidentiality.
  • Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

4. Your Rights Under POPIA

Under the POPIA, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: If your personal information is inaccurate or incomplete, you can request correction.
  • Right to Deletion: You have the right to request that we delete your personal information, except where we are legally required to retain it.
  • Right to Object: You may object to the processing of your personal information, particularly in cases of direct marketing.
  • Right to Withdraw Consent: You may withdraw your consent for us to process your personal information at any time, though this may impact our ability to fulfil your requests or provide services.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering services, such as:

  • Payment Processors: To handle transactions securely.
  • Shipping Companies: To ensure your products are delivered to you.
  • Marketing Platforms: To send marketing communications, if you have opted in.

These service providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide on our behalf.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect non-personal information about how you interact with our website. This helps us improve your browsing experience and provide relevant content. You can control cookie settings through your browser and choose to disable them, though this may affect your website experience.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of these third parties before sharing your personal information with them.

8. Changes to This Policy

We may update this Privacy Policy from time to time in line with legal requirements or changes in our business practices. We encourage you to review this policy periodically. Any changes will be posted on our website, and where significant, we will notify you directly.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us at:

By using our website or services, you consent to the collection, use, and processing of your personal information as outlined in this policy, in compliance with the POPIA.

This policy ensures that your personal data is treated with the respect and protection it deserves. Your privacy is important to us, and we are committed to being transparent and responsible with your information

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